Shipping policy
Fast, free, and reliable delivery on every order. At Moda Fashion, we believe getting your new wardrobe should be just as enjoyable as shopping for it. That's why we offer complimentary shipping on all orders — no minimums, no hidden fees, no surprises at checkout. This policy explains how we process, package, and deliver your fashion items straight to your doorstep.
1. Order Processing
All orders are carefully prepared for shipment within 1 to 3 business days from the date of purchase. Our fulfillment team operates Monday through Friday, excluding U.S. federal holidays.
- Orders placed before 3:00 PM Central Time (CT) on a business day will typically be processed that same day.
- Orders placed after 3:00 PM Central Time (CT) will be processed on the following business day.
- Orders placed on weekends or federal holidays will be processed on the next available business day.
Once your order has been dispatched, you will receive a shipping confirmation email containing your unique tracking number and a direct link to the carrier's tracking page — typically within 24 hours of shipment.
2. Shipping Cost, Coverage & Delivery Timeframes
| Detail | Information |
|---|---|
| Shipping cost | Free — on every order, no minimum required |
| Handling or processing fees | None |
| Carriers used | USPS, UPS, or FedEx (selected based on destination and package dimensions) |
| Estimated delivery | 4–7 business days after shipment |
| Shipping coverage area | Contiguous (lower 48) United States only |
| Not shipped to | Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations |
Please note: Delivery timeframes listed above are estimates and are not guaranteed. Actual delivery times may vary due to inclement weather, peak holiday seasons, carrier volume, or other unforeseen logistical circumstances beyond our control.
3. Tracking Your Order
Once your order ships, your shipping confirmation email will include:
- A unique tracking number assigned to your shipment
- A direct link to the carrier's real-time tracking page
- Instructions for signing up for delivery notifications so you can stay updated every step of the way
You can also check your order status at any time by logging into your account on our website and viewing your order history.
4. Packaging Practices
We take great care in how we package your items to ensure they arrive in flawless condition.
Fashion Apparel
Every garment is carefully folded, tissue-wraped, and placed in a protective poly bag or branded packaging to prevent wrinkles, moisture exposure, and soil during transit. Structured pieces — such as blazers, tailored jackets, and coats — may be shipped in garment bags to help maintain their shape and silhouette throughout the shipping journey.
5. Address Accuracy
Please double-check your shipping address carefully before completing checkout. Moda Fashion is not responsible for orders shipped to an incorrect, incomplete, or undeliverable address that was provided by the customer at the time of purchase.
If you need to update or change your shipping address after placing an order, please contact us immediately at info@modafashion.org or call 773-306-2351 with your order number. We will do our best to update the address before your order enters our fulfillment pipeline — however, address changes cannot be guaranteed once processing has begun.
Orders placed with a shipping address located in Alaska, Hawaii, U.S. territories, or any international destination will be automatically cancelled and fully refunded.
6. Lost, Stolen, or Damaged Packages
Lost Packages
If your package has not arrived by the end of the estimated delivery window, please reach out to our support team. We will initiate a formal trace with the carrier and work toward a swift resolution, which may include reshipment of your order or a full refund.
Damaged Packages
If your item arrives damaged, please follow these steps:
- Retain all packaging — including the outer shipping box, filler material, and any internal brand packaging.
- Photograph the damage — capture clear images of both the outer shipping box and the item itself from multiple angles.
- Contact us within 48 hours of delivery at info@modafashion.org with your order number and the damage photographs attached.
Upon review of the evidence, we will offer you the choice of a replacement item or a full refund — at absolutely no additional cost to you.
Packages Marked "Delivered" but Not Received
If the carrier's tracking system shows your package as delivered but you have not received it:
- Check with neighbors, your building management or leasing office, or your local mail carrier.
- If the package still cannot be located, contact us within 48 hours of the delivery notification and we will file a formal claim with the carrier on your behalf.
7. Multiple Packages
If your order contains multiple items, they may be shipped in separate packages and arrive on different days — depending on item availability, warehouse location, and package size. You will receive a separate shipping confirmation email for each individual shipment, each with its own tracking number.
8. International Shipping
At this time, Moda Fashion ships exclusively within the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or any international destination. We apologize for the inconvenience and hope to expand our shipping coverage in the future.
Contact Us
If you have any questions about your order, shipment status, or this shipping policy, please don't hesitate to get in touch:
Moda Fashion
Dress: 3946 W 63rd St, Chicago, IL 60629, USA
Email: info@modafashion.org
Phone: 773-306-2351
Business Hours: Monday – Friday: 11:00 AM – 6:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 11:00 AM – 4:00 PM
This Shipping Policy is effective as of the date displayed at the top of this page and applies to all orders placed through the Moda Fashion website. We reserve the right to update this policy at any time. Please review this page periodically for the latest shipping information.