Refund policy

Your satisfaction matters to us. At Moda Fashion, every garment and accessory is carefully inspected before it ships — but we understand that sometimes things don't work out. Our return and refund policy is straightforward, fair, and designed to make the process as painless as possible.

A. Return Eligibility Window

You have 30 calendar days from the delivery date to initiate a return request. Any requests submitted after this period will unfortunately not be eligible for processing. We recommend checking your order upon arrival and reaching out promptly if you have any concerns.

B. Condition Standards for Returns

To ensure a return can be accepted, items must satisfy all of the conditions outlined below.

Apparel (Dresses, Tops, Bottoms, Outerwear, Blazers)

  • Pristine, unworn condition — no traces of wear, makeup transfer, deodorant marks, pet hair, or fragrance
  • All original tags fully attached — hang tags, brand labels, care instruction labels, and price stickers must remain intact and unaltered
  • Original packaging included — garment bags, tissue paper, poly bags, and branded boxes should accompany the return
  • No modifications — items must not have been tailored, hemmed, shortened, or otherwise altered
  • Odor-free — garments must not carry scents from try-on sessions in environments with candles, incense, plug-ins, or heavy perfumes

C. Non-Returnable Items

Category Reason for Ineligibility
Apparel that has been worn, laundered, altered, or damaged post-delivery Cannot be restored to resale-ready condition
Garments with missing, detached, or removed tags Original condition cannot be authenticated
Clothing with persistent strong odors (fragrance, smoke, cooking, etc.) Cannot be resold to future customers
Candles that have been burned or show a melt pool Safety and resale integrity compromised
Diffusers with inserted reeds or partially depleted oil Cannot be resold as new
Returns initiated beyond the 30-day window Policy timeframe exceeded
Items designated as "Final Sale" at the time of purchase Disclosure was provided during checkout

D. How to Initiate a Return

  1. Send us a message at info@modafashion.org or call 773-306-2351 with your order number and a brief explanation of why you'd like to return the item.
  2. If the product arrived damaged, defective, or incorrect, please include clear photographs of the item itself and its outer shipping packaging.
  3. Our support team will review your request. Upon approval, you'll receive a prepaid return shipping label along with step-by-step written instructions.
  4. Package the item securely — place it back in its original packaging, ensure all tags are attached, and ship using the provided label.
  5. Keep your tracking number until we confirm the return has been received and inspected.

Important: Returns sent to Moda Fashion without prior authorization may not be accepted and could be returned to the sender at the customer's own expense.

E. Exchanges

Want a different size, color, or style? Simply reach out to info@modafashion.org within 30 days of delivery, and we'll help you through the exchange process.

Size swaps are the most common request we handle. If your clothing item — whether XS, S, M, L, or XL — doesn't fit the way you expected, contact us and we'll arrange an exchange for the correct size at no additional cost, pending availability.

  • If the replacement item is the same price, no extra payment is necessary.
  • If it's pricier, we'll send you a secure payment link to cover the difference.
  • If it's less expensive, the balance will be refunded to your original payment method.

F. Damaged, Defective, or Incorrect Items

If you've received an item that is broken, shows a manufacturing flaw (e.g., loose stitching, missing button, cracked vessel), or is simply not what you ordered:

  1. Contact us within 48 hours of delivery at info@modafashion.org.
  2. Provide your order number, a written description of the issue, and photographs of the product and outer packaging.
  3. We'll supply a free prepaid return label at no charge to you.
  4. Once we receive and inspect the item, you can choose between a full replacement or a complete refund — including the original shipping charges.

G. Free Return Shipping

Moda Fashion covers 100% of return shipping costs. After your return is authorized, a prepaid label is issued at no charge. We never charge restocking fees — ever.

H. Refund Processing Timeline

After we receive and inspect your returned merchandise:

  • You'll receive a status update within 2–3 business days.
  • Approved refunds are credited to your original payment method within 10 business days of approval.
  • Your bank or card issuer may require an additional 5–10 business days to reflect the credit on your statement.

I. Partial Returns & Shipping Recalculation

If your original order qualified for free shipping and you choose to return only some items from the order, the remaining products may fall below the free-shipping threshold. In such cases, the standard shipping cost may be deducted from your refund amount.

J. Order Cancellation

  • You may cancel an order within 2 hours of placement, provided it has not yet shipped.
  • Contact info@modafashion.org or call 773-306-2351 with your order number.
  • Once an order has been dispatched, it cannot be cancelled — you'll need to follow the return process outlined above.
  • If we cancel an order after payment has been processed, a full refund will be issued within 10 business days.

Contact Us

Moda Fashion

Dress:3946 W 63rd St, Chicago, IL 60629, USA

Email: info@modafashion.org 

Phone: 773-306-2351

Business Hours: Monday – Friday: 11:00 AM – 6:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 11:00 AM – 4:00 PM

This return and refund policy applies to all purchases made through Moda Fashion's online store. Moda Fashion reserves the right to update this policy at any time. Please review this page periodically for the latest information.