FAQ

Everything you need to know — all in one place. Whether you're curious about sizing, shipping, returns, or payment, we've compiled answers to the most common questions our customers ask. If you can't find what you're looking for here, our friendly customer service team is always ready to help.

General Questions

What is Moda Fashion?

Moda Fashion is a women's fashion retail brand based in Chicago, Illinois, specializing in a carefully curated collection of trendy and versatile apparel. Our product range includes dresses, tops, skirts, pants, jackets, outerwear, and more — designed to deliver style, comfort, and quality at accessible price points.

Where is Moda Fashion located?

Our business is located at 3946 W 63rd St, Chicago, IL 60629, United States. We operate primarily as an online retailer, serving customers across the contiguous United States.

How can I contact Moda Fashion?

You can reach us through the following channels:

  • Email: info@modafashion.org
  • Phone: 773-306-2351
  • Business Hours:
    • Monday – Friday: 11:00 AM – 6:00 PM
    • Saturday: 10:00 AM – 6:00 PM
    • Sunday: 11:00 AM – 4:00 PM

Sizing & Fit

What sizes does Moda Fashion offer?

Our clothing is available in XS, S, M, L, and XL, following standard U.S. women's sizing. A detailed size guide is available on every product page to help you find the perfect fit.

How do I know which size to order?

We recommend consulting the size guide located on each product page before placing your order. Each guide includes specific measurements for bust, waist, hips, and garment length. If you find yourself between sizes, we generally suggest sizing up for a more comfortable fit.

What if the item I ordered doesn't fit?

No problem! If your clothing item does not fit as expected, you may exchange it for a different size within 30 days of delivery, subject to availability. We will provide a prepaid return label for the original item and ship the replacement to you at no additional cost. Simply contact us at info@modafashion.org to initiate your exchange.

Products & Quality

What types of clothing does Moda Fashion sell?

We offer a diverse and trend-driven collection of women's fashion, including but not limited to:

  • Dresses (casual, formal, and seasonal styles)
  • Tops and blouses
  • Skirts and shorts
  • Pants and jeans

How accurate are the product photos?

We make every effort to photograph our products as accurately as possible under professional studio lighting. However, please be aware that actual colors, textures, and fabric finishes may vary slightly from what appears on your screen due to differences in monitor calibration, display settings, and ambient lighting. We encourage you to read the full product description and fabric details listed on each item's page.

Where can I find fabric and care information?

Detailed fabric composition and care instructions are listed on each product page under the "Description" or "Details" tab. Following the recommended care instructions will help maintain the quality and longevity of your garments.

Ordering

How do I place an order?

Simply browse our collection, add your desired items to your cart, and proceed to checkout. You will need to enter your shipping information, select a payment method, and click "Complete Order." You will receive an order confirmation email immediately after your order is successfully placed.

Can I modify or cancel my order after placing it?

You may request to modify or cancel your order within 24 hours of placement, provided it has not yet entered our fulfillment process. After this window, changes may no longer be possible. Contact us immediately at info@modafashion.org or call 773-306-2351 with your order number.

I didn't receive a confirmation email. What should I do?

Order confirmation emails are sent automatically within minutes of completing checkout. If you haven't received yours:

  1. Check your spam or junk folder
  2. Verify that the email address entered at checkout is correct
  3. Contact us at info@modafashion.org and we will look up your order

Payment

What payment methods does Moda Fashion accept?

We accept a wide range of secure payment options:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Wallets: PayPal

All transactions are encrypted via SSL and processed through PCI-DSS-compliant payment gateways.

Is it safe to enter my payment information on your website?

Absolutely. We take payment security very seriously. All payment data is encrypted using 256-bit SSL technology, and we never store or have direct access to your full credit card number, CVV, or bank credentials. All sensitive information is handled exclusively by PCI-DSS Level 1 certified payment processors.

When will I be charged?

Your payment method is charged at the moment you complete checkout. If we are unable to fulfill your order for any reason, a full refund will be issued to your original payment method within 10 business days.

What will the charge appear as on my statement?

All charges will appear on your credit card statement or bank statement under the name "Moda Fashion." If you see a charge you don't recognize, please contact us before initiating a chargeback — we are happy to help resolve any confusion quickly.

What if my payment was declined?

If your payment did not go through, try the following:

  • Double-check your card number, expiration date, CVV, and billing address
  • Ensure you have sufficient funds or available credit
  • Contact your bank — some issuers block online transactions as a security measure
  • Try a different payment method (another card, PayPal, or Apple Pay)
  • Clear your browser cache or try a different device

Shipping

Does Moda Fashion offer free shipping?

Yes! We offer free standard shipping on every order — no minimum purchase required. There are no hidden handling or processing fees.

How long does shipping take?

  • Order processing: 1–3 business days (Monday–Friday, excluding federal holidays)
  • Estimated delivery: 4–7 business days after shipment

Total estimated time from order to delivery is approximately 5–10 business days. Please note that delivery times are estimates and may vary due to weather, carrier delays, or peak seasons.

Which carriers do you use?

We ship via USPS, UPS, or FedEx, selected based on your destination and package dimensions to ensure the most efficient and reliable delivery.

Do you ship internationally?

At this time, we ship exclusively within the contiguous United States (lower 48 states). We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or international destinations.

How do I track my order?

Once your order ships, you will receive a shipping confirmation email with your unique tracking number and a direct link to the carrier's tracking page. You can also log into your account on our website to view your order status at any time.

What if my package is lost or damaged?

  • Lost packages: If your package hasn't arrived within the estimated delivery window, contact us and we will initiate a trace with the carrier. Resolution may include reshipment or a full refund.
  • Damaged packages: Keep all packaging and photographs of the damage. Contact us within 48 hours of delivery at info@modafashion.org with your order number and photos. We will offer a replacement or full refund.
  • Marked as delivered but not received: Check with neighbors and building management. If still missing, contact us within 48 hours of the delivery notification.

Returns & Refunds

What is your return policy?

You have 30 days from the date of delivery to request a return. Items must be:

  • Unused, unworn, unwashed, and undamaged
  • In original packaging with all tags attached
  • Free of makeup stains, deodorant marks, pet hair, or signs of alteration

How do I start a return?

Contact our customer service team at info@modafashion.org or call 773-306-2351 with your order number and reason for the return. We will provide you with a prepaid return label and step-by-step instructions.

Can I exchange an item for a different size?

Yes! If your clothing item doesn't fit, you can exchange it for a different size within 30 days of delivery, subject to availability. We will provide a prepaid return label and ship the replacement at no additional cost.

How long do refunds take?

Once your return is approved, the refund will be credited to your original payment method within 10 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit to your account.

Are there items that cannot be returned?

Yes, the following items are not eligible for return or refund:

  • Items that have been worn, washed, altered, or damaged after delivery
  • Items with missing or removed tags
  • Items returned without original packaging
  • Items returned after the 30-day return window
  • Items marked "Final Sale" at the time of purchase

Account & Security

Do I need to create an account to place an order?

No, you can check out as a guest. However, creating an account allows you to enjoy benefits such as faster checkout, order history tracking, saved addresses, and easy access to returns and exchanges.

How do I protect my account?

If you create an account, please:

  • Use a strong, unique password
  • Never share your login credentials with anyone
  • Contact us immediately at info@modafashion.org if you notice any unauthorized activity on your account

Still Have Questions?

We're here to help! If your question wasn't answered above, please don't hesitate to reach out:

Moda Fashion

Dress: 3946 W 63rd St, Chicago, IL 60629, USA

Email: info@modafashion.org

Phone: 773-306-2351

Business Hours: Monday – Friday: 11:00 AM – 6:00 PM Saturday: 10:00 AM – 6:00 PM Sunday: 11:00 AM – 4:00 PM

This FAQ page is effective as of the date displayed at the top of this page and is provided for informational purposes. For complete details on policies and procedures, please refer to our Terms of Service, Shipping Policy, Payment Policy, and Refund & Return Policy.